Horseshoe Cincinnati Careers
Frequently Asked Questions

last updated: December 4th, 2012

Table of Contents

  1. How many new jobs will be created by the casino?
  2. What positions are you currently recruiting for?
  3. How many people do you expect to apply for casino jobs?
  4. Is casino experience necessary to be considered for employment at the casino?
  5. Will my experience working in a casino and/or a certification from a dealer school guarantee my employment at Horseshoe?
  6. If a job is posted, does that mean only one person is needed to fill that opening?
  7. How long will jobs be posted on the website?
  8. Is there an age minimum to work at Horseshoe Cincinnati?
  9. How do I apply?
  10. I don’t have internet access. Can I apply some other way?
  11. Is a resume required?
  12. What will happen after I submit my application?
  13. How will I know if I am selected to move on in the process?
  14. Will I be considered for a job if I reside outside of Southwest Ohio?
  15. Will non-English speaking candidates be considered?
  16. Will applicants with criminal/felony convictions be considered?
  17. If I’m hired, when can I expect to begin working? When will the casino open?
  18. What benefits does Horseshoe offer?
  19. Will I be trained by Horseshoe?
  20. What hours/shift will I work if I am hired? Are part-time positions available?
  21. Will I be required to wear a uniform?
  22. How much money can I expect to make?
  23. Will parking be provided for casino employees?
  24. Will the casino allow smoking inside the building?
  25. I am unable to find the answer to my career-related question, who can I contact?
1. How many new jobs will be created by the casino?

In total, Horseshoe Cincinnati will employ nearly 1,700 people.

2. What positions are you currently recruiting for?

Candidates are currently being sought to fill 450 positions in the casino's food and beverage operations, including beverage servers, bartenders, bar porters, cooks, food servers and buffet hosts.

In addition, several yet-to-be-filled positions in accounting, finance, marketing, culinary and guest service continue to be posted.

Recruiting for Table Games Dealer and Table Games Supervisor positions has ended.

3. How many people do you expect to apply for casino jobs?

We anticipate a strong response in Cincinnati. All applicants should know that the process to identify candidates will be thorough and competitive. Last fall, Horseshoe Cleveland received about 12,000 applications for 600 Table Games positions, and 70,000 applications in all for the 1,600 positions at that casino.

4. Is casino experience necessary to be considered for employment at the casino?

No. For the most part no casino experience is necessary to be considered for employment at the casino. The most important requirement for applicants is an upbeat and positive attitude and a desire to provide great customer service. Horseshoe will provide full training for most positions, however there will be some specific positions that do require experience requirements (e.g. accountants, chefs, etc.). Each posting will include a job description and list necessary requirements.

5. Will my experience working in a casino and/or a certification from a dealer school guarantee my employment at Horseshoe?

No. Prior gaming experience and/or training will not guarantee casino employment. Horseshoe will provide thorough training for all dealers and most other jobs. The most important requirement for applicants is an upbeat and positive attitude and a desire to provide great customer service

6. If a job is posted, does that mean only one person is needed to fill that opening?

No. The casino will be open 24 hours a day, 7 days a week, so most positions require multiple individuals to cover the various shifts. In many cases, we need several individuals to fill each posted role.

7. How long will jobs be posted on the website?

Job postings will be taken down as we identify the requisite number of candidates for each opening.

8. Is there an age minimum to work at Horseshoe Cincinnati?

Yes, applicants must be at least 21 years of age on the date of application to be considered.

9. How do I apply?

You may view open postings, read job descriptions and apply online here. Applicants should also be prepared to supply an active e-mail address and phone number.

10. I don’t have internet access. Can I apply some other way?

Only online applications will be accepted. We cannot accept mailed or e-mailed applications or resumes. Complimentary computer use and Internet access is available at the following community locations. Please check this list frequently as additional locations may be added.

Super Jobs Center
1916 Central Parkway, Cincinnati, 45214
Computer Lab Hours: Monday-Friday from 8am - 5pm

Public Library of Cincinnati and Hamilton County - Main Branch
800 Vine St., Cincinnati, 45202
TechCenter, 2nd floor, South Building
Computer Lab Hours: Monday-Wednesday from 9am-9pm; Thursday-Saturday from 9am-6 pm; Sunday from 1-5 pm

City of Cincinnati Centennial II Building
805 Central Ave. Suite 200 Room C, Cincinnati, 45202
Computer Lab Hours: Monday, Wednesday & Friday from 9am - 11 am & 2pm - 4 pm

Urban League of Greater Cincinnati
3458 Reading Rd., Cincinnati, 45229
Computer Lab Hours: Friday only from 9am-4pm

11. Is a resume required?

It is highly recommended that applicants submit a current resume at the time of application.

12. What will happen after I submit my application?

You will receive an email confirming that your application was successfully submitted.

13. How will I know if I am selected to move on in the process?

All applicants will be notified via email of their application status once their application has been reviewed and considered.

Applicants who are not selected to move forward at this time are encouraged to frequently visit the careers page. Many additional casino jobs will be posted in the coming months. To see a sample list of jobs that Horseshoe Cincinnati may post in the future, click here.

14. Will I be considered for a job if I reside outside of Southwest Ohio?

We will consider applicants from outside of the area but we have committed to hire 90 percent of employees from Greater Cincinnati.

15. Will non-English speaking candidates be considered?

Candidates must be verbally fluent in English; conversational and/or fluent knowledge of other languages is a plus, but is not required.

16. Will applicants with criminal/felony convictions be considered?

Table Games Dealer and Table Games Supervisors, as well as many other casino positions, are considered “casino gaming employees” by the State of Ohio and will be required to be licensed through the Ohio Casino Control Commission. The law indicates that an individual who has a felony or other disqualifying offense on their record is not eligible for a “casino gaming employee” license. The Commission also has the authority to review criminal records through its process of licensing “casino gaming employees.”

For non-gaming positions, Horseshoe will make determinations on criminal records on a case by case basis considering many factors including, but not limited to, the nature of the position, the nature of the offense, and time elapsed since the offense.

17. If I’m hired, when can I expect to begin working? When will the casino open?

The casino is expected to open in spring 2013; an exact opening date has not yet been determined. Employees will be hired a few weeks before the grand opening to ensure timely completion of all necessary paperwork, regulatory requirements, orientation and training.

18. What benefits does Horseshoe offer?

Full-time employees are eligible to participate in Horseshoe’s comprehensive benefits package which includes medical, dental, vision and prescription coverage, health care and dependent care flexible spending accounts, 401k with company match, life insurance and AD&D insurance. Part-time employees are also eligible for many benefits. In addition, educational assistance and internal career advancement opportunities are available to all employees.

19. Will I be trained by Horseshoe?

Yes. All Table Games Dealer and Table Games Supervisor candidates will be invited to Horseshoe Cincinnati’s Table Games Service Academy, where they will be thoroughly trained. Table Games training will be offered for free. Many non-dealer positions will also require job skills training which will be provided by Horseshoe. In addition, the casino will provide all new hires with orientation and compliance training.

20. What hours/shift will I work if I am hired? Are part-time positions available?

The casino will be open 24 hours per day, 7 days per week. The business needs for scheduling vary with each position. Applicants must be flexible and available to work weekends and holidays. Part time positions will be available in some departments.

21. Will I be required to wear a uniform?

Most positions require a uniform. A dress code for non-uniformed employees will also be determined and enforced.

22. How much money can I expect to make?

For Table Games positions, we are continuing to assess the Cincinnati market, so it is too early to predict compensation for these roles. We will be able to better estimate compensation when we begin to hire for these positions. However we do expect compensation to be in line with Horseshoe Cleveland, where Table Games Dealers earn about $17 to $22 per hour (including tips), plus benefits, and Table Games Supervisor salaries start around $40,000/year, plus benefits.

23. Will parking be provided for casino employees?

Yes. Free employee parking will be provided. Details will be shared with employees during new hire orientation.

24. Will the casino allow smoking inside the building?

No, the casino will be a smoke-free environment per State of Ohio law.

25. I am unable to find the answer to my career-related question, who can I contact?

If you have exhausted the resources on this website and are still unable to find an answer to your question, please send an email to CincyJobs@horseshoe.com including your full name, phone number, and specific question. The Recruiting Team will respond to your email as soon as possible.

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